From first call to first clean — how we start a new commercial cleaning contract.
Commercial cleaning contracts fail most often in the first 60 days. A crew shows up without a complete scope, the customer has expectations the crew doesn't know about, something is missed, and the relationship starts from a complaint. We prevent this with a documented onboarding sequence before the first visit ever happens.
You call or submit the quote form. We confirm receipt the same business day and schedule a walkthrough or introductory call within 48 hours.
We walk every room in your facility with you. We note floor types, restroom count, access requirements, areas with special handling needs, and your preferred crew access window. This is where the scope is built — from your building, not from a template.
We produce a written scope of work and a quote within one business day of the walkthrough. The scope lists every task by room, the frequency for each, and who is responsible. The quote is a flat monthly or per-visit rate — no hidden fees. You receive both documents before signing anything.
Before the first visit, a crew is assigned to your building. The same people clean your facility on a consistent schedule. We don't rotate crews between accounts unless there is a staffing issue — and if that happens, we notify you in advance.
The first visit takes longer than subsequent visits. We're establishing baselines — what the floors need, where the problem areas are, how your building actually runs. The crew has the written scope on hand the entire time.
At the 30-day mark, we contact you to review service quality. Any adjustments to the scope go into a revised written document, not a verbal agreement. This call takes 15 minutes and prevents the slow drift in service quality that plagues most long-term cleaning contracts.
If you contact us about a missed task or a service concern, we respond the same business day and correct the issue at the next scheduled visit or before, if the issue requires it. We don't argue about whether something was in scope — we check the written scope, and if it was there, we fix it.